What does the price include?
All the facilities listed under the room type are included in the room price. To see the facilities, just click on the room name. You can see if breakfast or anything else, such as taxes, are included by rolling your cursor over the text in the column called ‘Conditions’. This information will also be in your confirmation email.
Can I make a reservation without a credit card?
A valid credit card is needed to guarantee your reservation with most hotels. We do offer a small but growing number of hotels, however, that will guarantee your reservation without a credit card.
Always read the conditions of each facility
How do I know my reservation is confirmed?
As soon as you have completed the booking process the confirmation page appears. We also email a copy of this confirmation to you. Your confirmation includes all of your reservation details, as well as a booking number You can also access your confirmation online, see details of your reservation, or make changes to your booking at anytime by visiting your account and going to the My reservations page.
Can I cancel or change my reservation through Holisense.com?
Yes, it’s easy. You can cancel or change your booking by visiting your account and going to the My reservations page . Please, remember to check the property’s cancellation policy before making any changes to your booking. Non-refundable rooms and other special deals can have a different cancellation policy. Room specific cancellation information is included beside the room type under the ‘Conditions’ column.
Where can I find the contact information for the property?
The contacts of the structure will be available in the online booking confirmation, in the email confirmation and in the affiliated structure of the page in the contact section
If you have a question for a property before you book, please see the information under the policies and facilities of that property on our website.
How can I see how much it will cost?
Once you have entered the dates of your stay, the available accommodation types are listed, with the rates clearly displayed next to them. You might see that the same accommodation type has a different rate based on how many people are staying, whether or not breakfast is included, and whether or not the reservation can be cancelled.
I am entering my credit card details, when will I pay?
The payment process for your stay varies based on the individual hotel and room type. You can check how you will be charged for your stay in the ‘Hotel Policies’, in the room description under ‘Conditions’ and in your booking confirmation.
Does the hotel need a deposit or a payment in advance?
Most hotels do not require an advance payment or deposit. If they do you will find the details under ‘Hotel Policies’ on the hotel’s Booking.com page and in your confirmation email.
We have children; can we get extra beds/cots in the room?
You will find information regarding the children, boys and extra beds / cots in the "additional beds
I would like to book a taxi service?
You will find the information on the reservation of taxi / limosuine service in the "add external service" at the end of the reservation. You can choose the service according to people or type of car, and you can see before each confirms the cost of the service.